Zoo Program Registration

We have a new online registration system called CampDoc. The blue sentences below explain how this has changed our registration process slightly.

Before registering for a program, please read the information below. If you have any questions about our programs, please contact Jessamy Schwartz via email or at 218-730-4500 ext. 205. If you have any trouble using CampDoc to register, please call the Support Center (734-619-8300). CampDoc doesn’t work with Internet Explorer.

Registration closes at 2:00 the business day before the program or once the program is full. When a program fills, a waiting list option will appear. If you’d like to be on the waiting list, please select that option. You will not be charged at check out. If a spot becomes available, we will call the first person on the waiting list and they will have 24 hours to respond. If we do not hear from that person within 24 hours, we will call the next person on the waiting list.

You will not be able to purchase a membership using the new CampDoc system. If you need to renew your zoo membership, please do so by visiting our membership page before registering for a program.

Waivers & Check-in

Part of the registration process will include filling out an electronic waiver; we no longer use paper waivers. After registering, you will receive more information via email a few days before the program date.

During fall, winter and spring, pick up and drop off will be in the Onsgard Classroom on the lower level of the Main Building. Please check in with the gift shop before coming downstairs. If you arrive early, please wait upstairs until at least 10 minutes before the class begins. Adults and families visiting zoo grounds before, during or after a program will need to pay admission if they are not zoo members.

Zoo teachers use a check-in/sign-out sheet for your child’s safety. Please sign your child in when you arrive at the zoo and sign her/him out when you pick up. If a different person will pick up your child, please inform the teacher and your child before you leave.

FAQs

Frequently Asked Questions about zoo programs.

Cancellations & Refunds

If you need to cancel your registration, please speak directly to Jessamy Schwartz in the Education Office by calling her at 218-730-4500 ext. 205.

  • Cancellations made at least 10 business days (Monday-Friday) in advance of the program will receive an 80% refund.
  • Cancellations made less than 10 business days prior to the program will not receive a refund. The amount paid for any programs that were unattended is tax deductible to the fullest extent of the law.

If a program has not met the required minimum number of registrations needed, you will be notified by phone that it has been canceled and will receive a full refund.

Periodically, programs are canceled due to inclement weather. You will be notified by phone that it has been canceled and will receive a full refund. You may also call the Education Office in the event of inclement weather to find out if the program is going to be held: 218-730-4500 ext. 205.

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